Help center

Answers, checklists and humans who know the deal cycle.

Search the knowledge base or jump straight into a conversation with the concierge team. Every answer is written for the realities of selling and buying cars in South Africa.

Valuation accuracy KYC Auction reserves Deposits

Selling on QMC

Guides on preparing photos, reserves and mandatory docs before you list.

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Buying & auctions

Bid rules, deposit requirements and what to expect on collection day.

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Payments & KYC

Secure settlement process, verification checklists and payout timelines.

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Legal & Policies

All policy documents in one place

Terms & Conditions Privacy Policy Membership Agreement POPIA Processing Notice Cookie & Tracking Policy Data Retention & Destruction Policy Security Safeguards Policy Data Subject Rights Procedure Consent Clauses Operator Processor Agreement QMC Auction Rules PAIA Manual (PDF)

Popular questions

Need-to-knows in one scroll

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How long does it take to receive the first offer?
Most vehicles receive an indicative offer within 24 hours after documents are approved. Peak demand hours during weekday mornings often result in multiple bids within the first 6 hours.
Can I set a reserve and still use the auction safety net?
Yes. Your concierge can help define a reserve. You can choose a direct quote upload or an explicit dealer auction upload depending on your preferred route.
What fees apply to sellers?
QMC charges transparent platform fees configured in system settings. You will see applicable fees in the workflow before acceptance.
Which documents are required to activate my account?
A copy of your ID, proof of address (not older than 3 months) and proof of ownership for the vehicle are required. Dealers must additionally submit floorplan or dealer license documents.

Service levels

How support escalates

Self-serve knowledge Instant

Use contextual help articles and checklists surfaced inside every workflow.

Support inbox < 10 min

Email support@qmcars.co.za for a response in minutes.

Concierge support Same day

Complex cases route to your dedicated concierge who can call or meet you in person.

Executive support On-demand

Critical payout or compliance issues engage operations leadership immediately.

Urgent issue?

Call +27 82 812 7953 for urgent issues - we monitor it around the clock during auctions.

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